The WeArePlanet payment method configurations are synchronized automatically into the Shopware store. There are just a few payment method settings in the Shopware store in Settings → Store → Payment.

If you would like to restrict a payment method to certain conditions (B2B, cart amount, etc), you can create or choose a rule with the Availability Rule option in the shop backend.

How to create a new Rule?

You can now select the rule in the desired payment method in the item availability rule.

It is also conceivable to add a further condition to the rule above, e.g. to make the payment method additionally possible only from a certain purchase value (e.g. 250.00).

In this case, add another condition using the AND link and insert the following in the second condition.

Applying this rule to a payment method will result in only those customers who meet the configured conditions.

If you want to change the payment method description, title, logo, etc you need to do this in the payment method configuration. Changes will be synchronized automatically.

We currently do not change the Order status. We only change the Payment status, and the Delivery status.

Below you find a diagram that shows the state machine of Shopware for payment status including additional information for the state transitions.

Below you find a diagram that shows the state machine of Shopware delivery status including additional information for the state transitions.

You have the possibility for your transactions to have the payment only authorized after the order is placed. Inside the connector configuration you have the option, if the payment method supports it, to define whether the payment should be completed immediately or deferred.

In order to capture a transaction, open the order and click on the Complete button.

Deferred payment completion

Retailers often have the case that they want to authorize transactions only and start the fulfillment process once all items are shippable. This is also possible with WeArePlanet.

However, certain processes should be followed. If you have configured payment completion to be deferred you should capture the transaction before you initiate the shipment as it can always happen that a completion fails. If you want to be sure that you do not ship items for which you have not been paid you should postpone the shipment until the fulfill state is reached. Initially the transaction will be in the Authorized state in WeArePlanet and In Progress in Shopware. If you want to start the fulfillment process make sure you initiate the completion process as described above. Once the completion was successful the order will switch into the Fulfill state in WeArePlanet and into Paid state in Shopware. You can now start the fulfillment process.

In order to void a transaction, open the order and click on the Cancel authorization button.

You have the possibility to refund already completed transactions. In order to do so, open the captured order. By clicking on the 3 dots (…​) on a line-item, you can refund the line-item partially (if it has a higher quantity than 1), or you can refund the whole line-item. In case the payment method does not support refunds, you will not see the possibility to issue online refunds.

You can carry out as many individual refunds as you wish until you have reached the total amount of the original order. The status of the order then automatically switches to complete.

The delivery should not be done whilst the delivery state is Hold. This happens when the transaction in WeArePlanet has not reached the fulfill state.

There are essentially two reasons why this can happen:

You can find more information about manual tasks in our Manual Task Documentation.

Please note that captures, voids and refunds done in WeArePlanet are synchronized. However, there are some limitations. Inside WeArePlanet you are able to change the unit price and the quantity at once. This can not be done in the Shopware backend. We therefore recommend that you perform the refunds always inside the Shopware backend and not inside WeArePlanet. If a refund cannot be synchronized it will be sent to the processor but it could be that you do not see it inside your Shopware backend.

You can find more information about Refunds in WeArePlanet in our Refund Documentation.

In case the payment method supports tokenization you can store the payment details of your customer for future purchases. In order to use this feature make sure that the One-Click-Payment Mode in your payment method configuration is set to allow or force storage.

You can install the plugin using composer by updating the composer.json file in the root directory of your Shopware store and wait for Composer to finish updating the dependencies.

Once this done, continue with step 2 of the installation process. See Installation.

Make sure that you followed the Configuration section by stating your WeArePlanet space ID and application user’s access information in the Shopware backend. By saving the configuration form the synchronization of the payment methods and the set up of the webhooks are initiated.

If this does not solve the problem, it could be that you use a special fee or coupon module that we do not support. Try to disable this plugin and see if it helps. The payment methods are only displayed if the plugin’s total calculation matches the actual order total.

Webhooks communication fails because of a reply saying HTTP 404 with this or a similar error in the response: {"errors":[{"code":"0","status":"404","title":"Not Found","detail":"Requested api version v1 not available, available versions are v2, v3."}]}

Solution: The Webhooks have to be updated. Shopware is using an API Version for all "URLs", which has to be updated in case shopware itself was updated.